Delivery Information

UK 
Aim to deliver within 5 working days including Saturday 
£1.99 GBP Standard Shipping 

The delivery cost I charge is based on the weight of the order, Messy Creation's don't charge you for the packaging costs.

Europe
Aim to deliver within 7 working days
£6.99 GBP Standard Shipping
 
North America
Aim to deliver within 21 working days
£10.99 GBP Standard Shipping 
 

Will I be charged customs and import duties?
Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for the UK.  

Refusal of parcel
If you refuse a parcel, please note you (the customer) will be liable for the return costs and custom charges if applicable. These charges will be deducted from the cost of your order.

What happens if no one's in when my parcel's being delivered?
You should receive a calling card if no one is available to collect your parcel, it will then be sent to your local Post Office. 

Can my package be delivered to a work address?
Packages can be delivered to your place of work however we do not accept liability if the parcel has been signed for on your behalf by a member of staff at that address.

An item is missing from my order?
If you receive the wrong item or something is missing form your order then please contact our customer service team at customerservice@messycreation.com.

RETURNS

Due to the nature of the product we do not accept returns. Any problems please contact our customer service team at customerservice@messycreation.com.